Privacy policy

Our company is committed to protecting your personal data and handling it in accordance with all applicable data protection laws. This document describes how we collect, use, store, and protect your personal data.

Collection of Personal Data We collect personal data that you provide to us when registering on our website, placing orders, or contacting our customer support. This data may include: first and last name, email address, delivery address, phone number, payment information (used solely for payment processing).
Use of Personal Data We use your personal data to: process orders and deliver products, communicate about your orders and services, provide support and answer your questions, send marketing information (only if you have consented).
Sharing of Personal Data We do not share your personal data with third parties, except where it is necessary to process an order (e.g. courier services) or where required by law.
Cookies and Website Tracking We use cookies on our website to analyze traffic and improve the user experience. Cookies are small files stored on your computer that allow us to remember your preferences and behavior on the site.
Security of Personal Data We ensure that your personal data is protected against unauthorized access, disclosure, alteration, or destruction. We use encryption and other security measures to protect your data during processing.
Customer Rights You have the right to: request access to your personal data, request correction or deletion of your data, request restriction of processing or transfer of your data, withdraw consent to the processing of your data (if you have given consent). If you wish to exercise any of these rights, contact us at: info.eu.origami@gmail.com
Retention of Personal Data We retain your personal data only for the period necessary for the purposes for which it was collected, or as required by law.
Changes to the Privacy Policy We may update this Privacy Policy from time to time. We will inform you of any significant changes by email or by publishing an updated version on our website.
Alternative Dispute Resolution If the consumer is not satisfied with the way we handled their complaint, or believes that we have violated their rights, they have the right to contact us with a request for remedy. If we respond to the request negatively or do not respond to it within 30 days, the consumer has the right to file a proposal to initiate alternative dispute resolution. The competent authority is the Slovak Trade Inspection (SOI): www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov